Exploring how postal services can transform into agile, tech-enabled, customer-first platforms that power digital trade, financial inclusion, and sustainable commerce.
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In an era defined by rapid digital transformation, evolving consumer behaviors, and the explosive growth of eCommerce, the role of postal services has never been more critical—or more ripe for reinvention.
PostX Summit, taking place on 21 August in Amman, Jordan, is a groundbreaking international forum that brings together postal leaders, tech innovators, government policymakers, eCommerce giants, and logistics experts to reimagine the future of delivery.
This one-day summit will explore how postal services can transform into agile, tech-enabled, customer-first platforms that power not only mail and parcels—but digital trade, financial inclusion, and sustainable commerce.
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Sessions
Join us at PostX Summit 2025 in Amman and be part of shaping the next chapter of global delivery.
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📦 The eCommerce-Postal Nexus: Innovation in Last-Mile Delivery
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🌱 Sustainability in Postal Logistics
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🤝 Public-Private Collaboration & Regulatory Innovation
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🤖 Smart Technologies: AI, Automation, and Blockchain in Postal Networks
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🌍 Cross-Border Delivery and Global Market Access
We’ll keep this page regularly updated with all new speakers and sessions, so be sure to keep checking in!
8:30 am – 10:00 am
Registration & Networking
10:00 am – 10:15 am
Chair's Welcome Remarks
Ayman Irshaid CEO & Founder, moments.
10:15 am – 10:30 am
Guest of Honor
10:30 am – 10:50 am
Keynote: The Future of Global Postal Services
This keynote outlines global trends, challenges, and emerging opportunities in reinventing postal systems and on how digitalization, sustainability, and eCommerce are reshaping postal ecosystems.
10:50 am – 11:30 am
Panel Discussion: Delivering Digital Commerce – Reimagining Last Mile Logistics
Postal services are becoming enablers of the booming eCommerce sector. This panel explores how to optimize the last mile, integrate postal and private delivery systems, and serve digital merchants.
- Challenges in last-mile delivery
- Hybrid postal-courier business models
- Role of AI, drones, and smart lockers
- Supporting SMEs through postal eCommerce channels
11:30 am – 12:00 pm
Networking Coffee Break
12:00 pm – 12:40 pm
Panel Discussion: PostalTech – Transforming Services Through Smart Infrastructure
Reinventing the Postal Experience Through Technology AI, robotics, and blockchain are transforming how posts operate. This session examines smart logistics centers, predictive delivery, autonomous vehicles, and customer experience platforms.
- Blockchain for secure cross-border tracking
- Data intelligence for customer experience
- Smart postal offices and IoT integration
12:40 pm – 01:00 pm
Fireside Chat: Postal Policy for a Digital Economy
A candid conversation between a regulator and an industry expert about reforming postal laws, enabling innovation, and maintaining balance between accessibility and profitability.
01:00 pm – 01:40 pm
Panel Discussion: Cross-Border Delivery & Trade Enablement
Postal Infrastructure as a Gateway to Global Markets
Explore the growing need for smart customs, cross-border tracking, and scalable digital systems to support international eCommerce and SME export growth.
- Digital customs clearance and interoperability
- Harmonizing international regulations
- Digital address systems and e-tracking
- Postal infrastructure for global MSMEs
01:40 pm – 02:00 pm
Spotlight Talk: The Role of AI in Reinventing Customer Experience
A deep-dive into how predictive AI personalize services, improve customer engagement, and reduce operational inefficiencies.
A tech leader presents how AI is unlocking efficiency in postal networks—from route optimization to automated customer support and predictive demand modeling.
02:00 pm – 02:50 pm
Panel Discussion: Greening the Mail – Sustainability in Action
From Emissions to Efficiency – The Postal Sector’s Climate Response
Postal organizations are uniquely positioned to lead on sustainability. Learn how operators are adopting clean vehicles, circular packaging, and green delivery practices.
- Carbon-neutral deliveries and electrification
- Eco-friendly packaging and recycling programs
- Incentivizing green behavior in logistics
- Sustainability reporting and ESG frameworks